Frequently Asked Questions

Everything you need to know about shopping at Jadlam Toys & Models.

What are your standard shipping times and costs?

We offer several shipping tiers including Standard and Express delivery. Most orders are processed within 24 hours, with domestic delivery typically taking 2-3 business days. Free shipping is available on orders over a specific threshold.

What is your return policy for unused items?

You can return any unopened and unused items in their original packaging within 30 days of purchase for a full refund. Please ensure you include your order number to expedite the process.

Are your products genuine and brand new?

Yes, we only sell 100% authentic, brand-new products sourced directly from official manufacturers and authorized distributors in the toys and models industry.

Do you ship internationally?

We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated automatically at the checkout stage.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support digital wallets like PayPal and Apple Pay.

How can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.